Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, here's how our return, refund, and exchange process works.

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer

Return Window
You have 30 days from the delivery date to return your items. To begin the return process, contact us at hello@own-maison.com. Please make sure the items are unused, unworn, and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

  • Please contact us first: Send an email to hello@own-maison.com with your order details and the reason for the return. While we ask that you contact us before returning items so we can guide you through the process, please note that your statutory rights under the Consumer Contracts Regulations 2013 are not affected, including your right to cancel within 14 days of delivery without giving a reason.
  • Follow the instructions: Once your return request is approved, you will receive instructions on how to return the item, including the correct return address for your region.
  • Pack it well: Make sure the product is packed well to avoid damage during transportation.
  • Return Shipping Costs: Customers are responsible for return shipping costs

US Customers — Return Address
If you are returning an item from within the United States, please use the following address once your return has been approved:

Own Maison
8345 NW 66 ST
#F9249
Miami, FL 33166-2696
United States

Please contact us at hello@own-maison.com before sending any return, so we can confirm your return is approved and provide any additional instructions.

Refunds
After we receive your returned package, we'll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at hello@own-maison.com with the details of what you'd like to exchange, and we'll guide you through the process.

Cancellations
If you wish to cancel your order, contact us as soon as possible at hello@own-maison.com. Please note that we cannot guarantee cancellations once the order has been processed.

Damaged or Incorrect Items
In the event you receive damaged or incorrect items, we're here to help! Take a photo of the issue and email it to us at hello@own-maison.com. We'll make sure to resolve the problem and send you the correct item or a replacement.

This policy is subject to our Terms of Service.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: hello@own-maison.com
Phone Number: +442034888160
Contact Form: Click Here

Business Information
Own Maison is operated by Elems Global Ltd

Address:

HK Office: Room 1911A. Unit F 19/F Golden Bear Centre. 66 Chai Wan Kok Street. Tsuen Wan. New Territories. 999077. Hong Kong

UK office: Unit 161347. Courier Point. 13 Freeland Park. Wareham Road. Poole. Dorset. BH16 6FH

We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Key Details:

  • Return Period: 30 days from delivery date (physical products only, not digital downloads).
  • Restocking Fee: None
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer

Return Window
You have 30 days from the delivery date to return your items. To begin the return process, contact us at hello@own-maison.com. Please make sure the items are unused, and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

  • Please contact us first: Send an email to hello@own-maison.com with your order details and the reason for the return. While we ask that you contact us before returning items so we can guide you through the process, please note that your statutory rights under the Consumer Contracts Regulations 2013 are not affected, including your right to cancel within 14 days of delivery without giving a reason
  • Follow the instructions: Once your return request is approved, you will receive instructions on how to return the item.
  • Pack it well: Make sure the product is packed well to avoid damage during transportation.
  • Return Shipping Costs: Customers are responsible for return shipping costs

Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at hello@own-maison.com with the details of what you’d like to exchange, and we’ll guide you through the process.

Cancellations
If you wish to cancel your order, contact us as at hello@own-maison.com. Just be sure to contact us before your order is shipped out.

Damaged or Incorrect Items
In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at hello@own-maison.com. We’ll make sure to resolve the problem and send you the correct item or a replacement. 

For more detailed information, please refer to our Terms of Service.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: hello@own-maison.com
Phone Number: +442034888160
Contact Form: Click Here

Business Information
Own Maison is operated by Elems Global Ltd

HK Office: Room 1911A. Unit F 19/F Golden Bear Centre. 66 Chai Wan Kok Street. Tsuen Wan. New Territories. 999077. Hong Kong

UK office. Unit 161347. Courier Point. 13 Freeland Park. Wareham Road. Poole. Dorset. BH16 6FH